Terms of Service

Effective Date: July 7, 2026  |  Version: 2.4.0

Welcome to Charis! By creating an account or using our services, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. Please read them carefully.

Charis is a product of Anchor Digital LLC ("Company," "we," "us," or "our"). References to "Charis" or "the Service" refer to the Charis platform operated by Anchor Digital LLC.

1. Acceptance of Terms

By accessing or using Charis ("the Service"), you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service. We reserve the right to modify these Terms at any time, and your continued use constitutes acceptance of any modifications.

2. Description of Service

Charis is a platform that enables users to create personalized digital gifts using AI-generated content. Core features include a personalized trivia game, an AI-assembled photo puzzle reveal, and a custom AI-generated song. The Service also allows users to attach third-party gift card codes to their digital gifts.

3. User Accounts

You must provide accurate, complete, and current information when creating an account. You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account and make purchases. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

Account deletion: You may delete your account at any time by contacting us through the Feedback option in the app. Your account and associated personal data will be removed within 30 days of a verified deletion request, subject to legal retention obligations (e.g., tax records).

3a. Children & Parental Consent

The Service is intended for adults. You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account, make a purchase, or build a gift. The Service is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If we learn that we have collected such information without verifiable parental consent, we will delete it.

A gift you create may feature, or be intended for, a minor (for example, a child's photo in a photo-puzzle gift). If you upload, submit, or create content that depicts or is directed to a minor, you represent and warrant that you are the minor's parent or legal guardian, or that you have obtained the consent of the minor's parent or legal guardian, to provide that content and to create and share the gift. You are solely responsible for obtaining and maintaining that consent, and we may rely on your representation without independently verifying it.

4. User Content & Acceptable Use

You are solely responsible for all content you provide to the Service, including names, photos, relationship details, custom messages, and gift card codes.

You agree that you will not:

• Upload images of any person without their permission, or images of minors without parental/guardian consent;
• Create deepfakes, sexually explicit content, harassment, or non-consensual imagery of any person;
• Upload content that infringes copyright, trademark, publicity, or privacy rights you do not own or have a license to use;
• Use the Service to send threats, harassment, hate speech, or content targeting protected classes;
• Attempt to reverse engineer, scrape, overwhelm, or otherwise abuse the Service or its underlying AI vendors;
• Use the Service for any unlawful purpose or in any way that could damage, disable, or impair the Service.

Your representations. You represent and warrant that you own, or have obtained all rights, licenses, consents, and permissions necessary to upload and use, the content you provide (including all names, photographs, likenesses, messages, and other materials), and that your content and our permitted use of it do not and will not infringe or violate any third party's copyright, trademark, publicity, privacy, or other rights. You are solely responsible for the content you upload, and Anchor Digital LLC is not liable for it. If you do not hold these rights, do not upload the content.

You grant Anchor Digital LLC a non-exclusive, worldwide, royalty-free license to use, store, transmit, and process your content solely for the purpose of providing, securing, and improving the Service. We do not claim ownership of your content and we do not authorize our AI vendors to use your content to train their models.

We reserve the right (but have no obligation) to remove any content that violates these Terms or that we believe, in our sole discretion, may expose us or our users to harm or legal risk.

4a. Copyright & DMCA Takedown

We respect intellectual-property rights and respond to clear notices of alleged copyright infringement under the Digital Millennium Copyright Act (DMCA) and similar laws. If you believe content on the Service infringes a copyright you own or control, send a written notice to our designated copyright agent at support@charis.gifts (subject line "DMCA Notice") including: (a) identification of the work claimed to be infringed; (b) identification of the allegedly infringing material and where it appears; (c) your contact information; (d) a statement that you have a good-faith belief the use is not authorized by the rights holder, its agent, or the law; (e) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the rights holder or authorized to act on its behalf; and (f) your physical or electronic signature. We will remove or disable access to material we determine, in our discretion, to be infringing, and we terminate the accounts of repeat infringers. You must not request or generate content that reproduces copyrighted lyrics, characters, or works, or that impersonates any real person, that you do not have the right to use.

5. AI-Generated Content

The Service uses artificial intelligence to generate personalized content. While we strive to create appropriate and high-quality content, AI outputs may occasionally be inaccurate, biased, or otherwise not match your expectations. You acknowledge that:

• AI-generated content is provided “as is” without warranties.
• We do not guarantee the accuracy, factual correctness, or suitability of AI outputs.
• AI outputs may reflect biases present in their training data; review all generated content before sharing it with a recipient.
• You are responsible for reviewing the final gift before delivery.

5a. Photo Retention & Recipient Rights

• Photos uploaded for the Photo Puzzle module are stored only to deliver the gift to the recipient you specify.
• Original uploads are kept so the gift stays available for its access window, and are deleted after the gift's access window ends (within about 30 days of expiry), on request, or if the gift is deleted. Gifts with an unlimited keepsake window, and gifts that have never been opened (whose access window has not started), retain their assets until you delete the gift.
• A person depicted in a gift may request deletion of content depicting them by contacting us via the Feedback option. We will action verified requests within 7 days.
• We do not use uploaded photos to train AI models or perform biometric identification.

5b. Gift Review & Delivery Responsibility

Charis generates and hosts gift experiences, but it does not send gifts except at your direction (via the optional scheduled-send feature) and is not a party to the exchange between you and your recipient. You acknowledge and agree that:

• Review before sending: You are solely responsible for reviewing the complete gift — including all AI-generated content (trivia, images, songs, lyrics, and text) — in your preview before sharing the gift link with anyone.
• You deliver the gift by default: Sharing the gift link is your action. Charis does not transmit gifts to recipients on your behalf unless you use the optional scheduled-send feature, in which case Charis emails your gift link to the recipient email address you provide, at the time you choose, solely on your instruction (you may cancel a pending scheduled send at any time before it fires). In either case, Charis is not responsible for whether, when, or by whom a gift link is opened, nor for delivery failures caused by an incorrect or unmonitored email address you provide.
• No liability for shared content: Anchor Digital LLC shall not be liable for any content you approve and share, for misdirected or forwarded links, or for the conduct of recipients or anyone else who accesses a link you shared.

6. Gift Cards & Third-Party Codes

7. Payments & Refunds

All payments are processed securely through Stripe. Prices are displayed before purchase and are subject to change. The Service delivers personalized digital content that is generated and made available to you immediately upon purchase. By completing a purchase, you request that we begin performance immediately, and you acknowledge the following:

• Fully rendered = non-refundable. Once your gift's content has been generated and/or the gift has been opened or otherwise unlocked, the Service has been fully rendered and the purchase is final and non-refundable.
• When you are charged. For paid gifts, your payment method is charged at checkout, when you complete your purchase. Gifts on a free tier are genuinely $0 and are not charged.
• Failed generation. If your gift fails to generate due to a technical fault on our side, contact us at support@charis.gifts (or via the in-app Feedback option) and we will re-run the generation or, at our discretion, issue a refund or credit.
• Your inputs. Refunds are not provided for information you entered incorrectly (for example, a misspelled name, wrong recipient details, or a mistyped gift card code), for a change of mind, or because generated content did not match a subjective expectation. You are responsible for reviewing your gift before sharing it (see Section 5b).
• Chargebacks. Because the Service is a fully-rendered digital good, we may dispute chargebacks for delivered content and may suspend accounts that initiate fraudulent or bad-faith chargebacks.
• Statutory rights. Where consumer-protection law grants you rights for digital content (e.g., EU/UK), nothing here limits those rights; where permitted by law, by requesting immediate delivery you agree you lose any applicable right of withdrawal once delivery has begun.

Taxes. Prices shown may not include applicable sales, use, VAT, or similar taxes. You are responsible for any taxes associated with your purchase, and where we are required to collect tax, it will be added at checkout and remitted to the applicable authority.

8. Intellectual Property & Ownership of Your Gift

The Service, including its design, features, software, and functionality, is owned by Anchor Digital LLC and protected by intellectual property laws. You retain ownership of the personal content you provide (your photos, names, messages, and details) but grant us the licenses described in Section 4.

Your generated gift. Subject to your payment and compliance with these Terms, we grant you a personal, non-exclusive, worldwide license to view, download, and share the finished gift experience we generate for you (including its text, images, and song) for your own personal, non-commercial use — namely, giving it to your intended recipient. You may not resell the generated gift or use it for commercial purposes without our written permission. You acknowledge that automatically generated content may not be eligible for copyright protection and that we may generate similar content for other users.

Our use of generated gifts. We use the content you provide and the gifts we generate only to operate, secure, and support the Service, as described in these Terms and our Privacy Policy. We do not publish, display, or reuse your personal gift content or the specific gift generated for you in our marketing or promotional materials without your separate, express consent.

9. Limitation of Liability

10. Indemnification

You agree to indemnify, defend, and hold harmless Anchor Digital LLC and its affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any gift card codes you provide through the Service

11. Termination

We may terminate or suspend your account at any time for violation of these Terms or for any other reason at our sole discretion. Upon termination, your right to use the Service will immediately cease.

12. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Alabama, United States, without regard to its conflict-of-law provisions.

Informal resolution first. If you have a dispute with us, please contact us at support@charis.gifts first so we can try to resolve it. We ask that you give us 30 days to work it out before starting a formal proceeding.

Venue. Except where prohibited by applicable law, you agree that any dispute not resolved informally will be brought exclusively in the state or federal courts located in Jefferson County, Alabama, and you consent to the personal jurisdiction of those courts. Nothing in this section prevents either party from seeking relief in a small-claims court for disputes within that court's jurisdiction.

13. Contact Us

Anchor Digital LLC — Birmingham, Alabama. For questions about these Terms, billing, privacy, or content concerns, contact us at support@charis.gifts, use the in-app Feedback option, or visit our About page. Copyright/DMCA notices: support@charis.gifts (subject "DMCA Notice").